実用的なITIL-4-Transition資料勉強 &合格スムーズITIL-4-Transition日本語版復習指南 |認定するITIL-4-Transition最新日本語版参考書
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インタネット時代に当たるなので、パソコン上のITILのITIL-4-Transition試験についての情報は複雑で区別するのは困難なことであると思われます。それで、我々Fast2testの高質で完備なITIL-4-Transition問題集を勧めて、あなたの資料を選んでかかる時間のロースを減少し、もっと多くの時間を利用してITIL-4-Transition問題集を勉強します。
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ITIL-4-Transition日本語版復習指南、ITIL-4-Transition最新日本語版参考書
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ITIL 4 Managing Professional Transition 認定 ITIL-4-Transition 試験問題 (Q56-Q61):
質問 # 56
Which value chain activity ensures that products deliver stakeholder expectations for quality?
- A. Obtain/build
- B. Plan
- C. Engage
- D. Design and transition
正解:D
解説:
The value chain activity that ensures that products and services continually meet stakeholder expectations for quality, costs and time to market is design and transition. This activity involves the following steps12:
* Defining the requirements and specifications of the products and services based on the demand and feedback from the customers and other stakeholders.
* Designing the products and services according to the requirements and specifications, as well as the best practices and standards of the organization and the industry.
* Developing and testing the products and services to ensure that they meet the quality criteria and the expected outcomes.
* Deploying and releasing the products and services to the customers and users, ensuring that they are ready for use and operation.
* Validating and evaluating the products and services to ensure that they deliver the intended value and meet the stakeholder expectations.
* Transitioning the products and services from the development stage to the operational stage, ensuring that they are integrated with the existing processes, systems and resources of the organization.
References: 1: ITIL 4 Create, Deliver and Support, AXELOS, 2019, p. 23-24 2: Value Chain Activity:
Design & Transition - Altervista, 3
質問 # 57
A software development team is intending to develop many new applications and services. They will need contributions from various practices to achieve this. How should these activities be combined?
- A. A value stream should be designed to include activities from all practices that are needed
- B. The software development manager should define requirements for all practices and ensure that they contribute to the over all service
- C. Each pratice should define the outputs it will produce and the required inputs it needs to succeed
- D. Practices should operate as suppliers to each other, using guidance form the 'supplier management' practice
正解:A
解説:
A value stream is a way of describing how an organization responds to specific types of demand and opportunity, by combining and integrating various activities from different practices. A value stream is based on the service value chain, which is a flexible operating model that outlines the key activities required to facilitate value creation through the delivery and management of products and services. The service value chain consists of six activities: plan, improve, engage, design and transition, obtain/build, and deliver and support. Each activity can be supported by one or more practices, which are sets of organizational resources and capabilities that help perform work or accomplish an objective. By designing a value stream that includes activities from all practices that are needed, the software development team can ensure that they are creating value for their customers and users, as well as capturing value for themselves and other stakeholders. A value stream also helps to optimize the use of resources, eliminate waste, and improve efficiency and effectiveness.
References:
* ITIL 4 Foundation: ITIL 4 Edition, section 4.2.1
* ITIL 4 Value System: Chain and Stream Differences | SysAid, section "Value Streams"
質問 # 58
A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?
- A. Perform ad-hoc service reviews and produce reports of service outputs
- B. Regularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumer
- C. Produce service level reports and an analysis of the cost and risks of service delivery
- D. Work together to identify methods of checking service value and check that value propositions are still valid
正解:D
解説:
The best approach for validating service value in a partnership relationship with a service consumer is to work together to identify methods of checking service value and check that value propositions are still valid. This is because this approach aligns with the ITIL 4 guiding principles of focus on value, collaborate and promote visibility, and progress iteratively with feedback1.
By working together, the service provider and the service consumer can co-create value and ensure that the services delivered meet the needs and expectations of the service consumer and other stakeholders. They can also share information and feedback, and adjust the services accordingly to respond to changing requirements and opportunities. Moreover, they can jointly define the criteria and indicators for measuring and validating the value of the services, such as the outcomes, costs, risks, and benefits23.
The value propositions of the services are the statements that describe the benefits and value that the services offer to the service consumer and other stakeholders. They are based on the understanding of the service consumer's needs, preferences, and goals. The value propositions should be regularly reviewed and validated to ensure that they are still relevant and accurate, and that they reflect the current and future value of the services45.
The other options are not the best approach for validating service value, because they are either too narrow, too passive, or too reactive. They do not involve the active collaboration and co-creation of value between the service provider and the service consumer, nor do they account for the complexity and agility of the services provided.
1: ITIL 4 Foundation: ITIL 4 Edition, AXELOS, 2019, p. 13-15 2: ITIL 4 Direct, Plan and Improve, AXELOS, 2019, p. 97-98 3: Reporting on value in service management, AXELOS, 2021, 3 4: ITIL 4 Create, Deliver and Support, AXELOS, 2019, p. 17-18 5: ITIL 4 Drive Stakeholder Value, AXELOS, 2019, p. 25-26
質問 # 59
Which is an example of results-based measurement and reporting?
- A. Measuring and reporting the number of supplier-related interruptions to a service
- B. Measuring and reporting the number of hours worked by service desk employees
- C. Measuring and reporting the customer satisfaction with closed incidents
- D. Measuring and reporting the cost of providing a service to customers and users
正解:C
質問 # 60
A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?
- A. Perform ad-hoc service reviews and produce reports of service outputs
- B. Regularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumer
- C. Produce service level reports and an analysis of the cost and risks of service delivery
- D. Work together to identify methods of checking service value and check that value propositions are still valid
正解:D
解説:
Explanation
The best approach for validating service value in a partnership relationship with a service consumer is to work together to identify methods of checking service value andcheck that value propositions are still valid. This is because this approach aligns with the ITIL 4 guiding principles of focus on value, collaborate and promote visibility, and progress iteratively with feedback1.
By working together, the service provider and the service consumer can co-create value and ensure that the services delivered meet the needs and expectations of the service consumer and other stakeholders. They can also share information and feedback, and adjust the services accordingly to respond to changing requirements and opportunities. Moreover, they can jointly define the criteria and indicators for measuring and validating the value of the services, such as the outcomes, costs, risks, and benefits23.
The value propositions of the services are the statements that describe the benefits and value that the services offer to the service consumer and other stakeholders. They are based on the understanding of the service consumer's needs, preferences, and goals. The value propositions should be regularly reviewed and validated to ensure that they are still relevant and accurate, and that they reflect the current and future value of the services45.
The other options are not the best approach for validating service value, because they are either too narrow, too passive, or too reactive. They do not involve the active collaboration and co-creation of value between the service provider and the service consumer, nor do they account for the complexity and agility of the services provided.
References: 1: ITIL 4 Foundation: ITIL 4 Edition, AXELOS, 2019, p. 13-15 2: ITIL 4 Direct, Plan and Improve, AXELOS, 2019, p. 97-98 3: Reporting on value in service management, AXELOS, 2021, 3 4: ITIL 4 Create, Deliver and Support, AXELOS, 2019, p. 17-18 5: ITIL 4 Drive Stakeholder Value, AXELOS, 2019, p.
25-26
質問 # 61
......
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